Return & Refund - Boulies Policy
Learn about our return and refund policies
We hopes every product you purchase meets or exceeds your expectations, but we fully understand that it is not always possible and we will gladly try to work with you towards a mutually agreeable solution.
If you receive a defective product or missing parts when the package arrive, Boulies Warranty is a better way to help you, click here to read up more.If you would like to return your chair, you must ship returning items back to us. Excludes clearance items. Clearance items are final sales and cannot be returned for exchange and refund.
Validity period for returns
Up to 30 days from the date you received your item, based on tracking.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return shipping fee
Most at purchaser's responsibility, boulies will take no more than 40% of the return shipping fee based on the reason for the return.
We guarantee no restocking fees will be charged in any countries for any return reasons.
Incomplete fee(if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error¹, an additional fee of up to 50% may apply, additional fee is determined after inspection of the condition of returned goods, overall packaging condition as well as any part relating to the chair.¹Please note that the risk of loss of any returns are borne by the consumer once the product to be returned has been passed to the courier. You are responsible that your returns are properly packed and shipped back to us.
Any filing of claims for damages with carriers must be done at the consumer's discretion and responsibility.
- We are unable to issue refunds for products returned that are refused at the destination, has been soiled, damaged or have parts missing.
- Shipping and Handling charges are not refundable, including residential fees.
- Any canceled orders will be refunded within up to 48 hrs.
Please allow 10-15 business days after your chair has been received by our warehouse to allow us to inspect your return and process your refund. Please allow a minimum of 30-45 days for the return/credit process and for it to be posted on your credit card. You will be credited in the same manner as the original purchase was made, (i.e. if you paid by credit card, your credit card will be credited.) The purchase-refund, less any exchange/return/restocking fees, will be made within 30 days of return, and may be delayed due to any damage claim by the carrier.
Requests to cancel or amend an order must be made by e-mail as soon as possible and must be prior to shipment. Any e-mail / messages requesting an order to be changed or canceled that is received after business hours will be addressed the following business day. Any order refused after it has been shipped will be treated as a return and other costs, including but not limited to shipping and handling costs will be deducted/charged. Any order refused upon delivery (unless previously arranged through our Customer Service Department) will be treated as a return and shipping & handling costs will be deducted/charged.
You are responsible for the product's return shipping and costs. All goods to be returned must be marked as "Returned Goods".
The above policies are subject to change without notification.